Thank you for shopping with us! If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund:

• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
• A request for a refund must be made within 15days of the purchase date.
• Certain products, such as personalized or custom items, may not be eligible for a refund unless they are defective or damaged upon arrival.

2. Refund Process:

• To request a refund, please contact our customer service team at customerservice@jamesonsinfosolutions.com  with your order number, reason for return, and any supporting documentation (e.g., photos of the defective item).
• Upon receiving your refund request, we will inspect the item and notify you of the approval or rejection of your refund.

3. Refund Approval:

• If your refund is approved, we will process the refund to your original payment method within 5-7 business days.
• If you haven’t received your refund yet, please check with your bank or credit card company, as it may take some time before your refund is officially posted.

4. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product was damaged or defective.
• You will be responsible for paying for your own shipping costs for returning your item unless the item was received damaged or defective.

5. Non-Refundable Items:

• Downloadable software products and sale or clearance items are non-refundable unless they arrive damaged or defective.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.

7. Exchanges:

• If you would like to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

8. Contact Us:

If you have any questions about our refund policy, please contact us at support@jamesonsinfosolutions.com.